RETURN & REFUND POLICY

Welcome to Abundant Excursions, Inc. Travel Store, your ultimate destination for travel essentials. We are dedicated to making your shopping experience as smooth and enjoyable as your travels. Our refund and exchange policy is designed to give you peace of mind and flexibility when shopping with us online.

Returns
  • Time Frame: You have 30 days from the date of receipt to initiate a return for a full refund, exchange, or store credit, provided the items are in their original, unused condition and include all original packaging and accessories.
  • Condition of Items: To be eligible for a return or exchange, items must be in the same condition you received them, unused, and in their original packaging.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.

Exchanges
  • Availability: Exchanges are subject to the availability of the desired item. If the item is not in stock, we will offer you a refund or store credit.
  • Process: For an exchange, please return the original item following our return instructions. Once we receive and process your return, you can place a new order for the item you want.
Refunds
  • Method: Refunds will be credited to your original form of payment or, if you choose, as store credit.
  • Processing Time: Refunds can take up to 10 business days to be processed once we receive your returned item.
  • Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service. Original shipping fees are non-refundable, except in cases of defective products or incorrect shipments.
Store Credit
  • Option: If you prefer, you can opt for store credit instead of a refund. Store credit will be issued for the item's purchase price and can be applied to future purchases with us.
  • Validity: Store credit is valid for 12 months from the issuance date and can be used towards any purchase on our website.
Defective or Incorrect Items
  • Immediate Action: If you receive a defective or the wrong item, please contact us within 7 days of delivery so we can rectify the issue promptly.
  • No Additional Cost: We will cover all shipping costs for the return of defective or incorrect items and ensure you receive the correct or a replacement item at no additional cost.

How to Initiate a Return or Exchange

  • Contact Us: Before sending anything back, please get in touch with our customer service via email at info@abundantexcursions.com. We will provide you with instructions and a return shipping label, if applicable.


Questions?
Our customer support team is here to help. If you have any questions about our online refund and exchange policy or need assistance with a return or exchange, please don't hesitate to contact us.